Shipping & Returns

Shipping Policy & Rates

We ship every order within 48 hours of payment and work with several

logistics providers to provide you with the most efficient service.

Please see our shipping rates below:

 

For Portugal mainland

CTT Standard shipping rates (3-5 business days)

For orders of up to €20                            € 6.00

For orders of from €20 to €45                  € 3.50

For orders of €45 and up                          FREE

GLS Standard shipping rates (3-5 business days)

For orders of up to €20                            € 7.00

For orders of from €20 to €45                  € 4.00

For orders of €45 and up                          FREE

Local Deliveries - Lisbon Center (1-2 business days)

For orders of up to €45                            € 3.50

For orders of €45 and up                          FREE

For Madeira & Azores standard shipping rates

For orders of up to 2kg                            € 9.00

  For orders of up to 5kg                            € 10.50

  For orders of up to 10kg                          € 12.50

  For orders of up to 20kg                          € 20.00

  For orders of up to 25kg                          € 24.00

  For orders of up to 30kg                          € 27.50

For every +1kg                                         € 1.00

For Spain mainland

Standard shipping rates (5-7 business days)

For orders of up to €20                            € 6.00

For orders of from €20 to €45                  € 3.50

For orders of €45 and up                          FREE

An order can weigh a maximum of 30kg, regardless of its size.

If you are interested in prices for larger orders, email us at orders@casamexicopt.shop.

Shipping rates are calculated before taxes, to avail free shipping your order subtotal must be over the stated threshold.

 

Please see the below for delivery rates to the rest of Europe,

Screenshot 2021-03-18 at 20.39.16.png

If your country is not included in this list, please send us an email at hola@casamexicopt.shop

Deliveries

Your shipment is made by parcel post, traceable in Portugal and in Europe. In Portugal and Spain we work with CTT and GLS, you will have the option at checkout to select your desired carrier. For rest of Europe deliveries we enlist UPS for our deliveries. An email is sent to the email provided by the customer with the information to track your package.


Deliveries are made to the address indicated in the order form. The information transmitted to Casa México when ordering engages the responsibility of the customer. In the event of an error in the wording or missing information of the recipient's contact details, Casa México cannot be held responsible for the impossibility of delivering the items ordered.

 

Casa México undertakes to prepare and ship the products ordered within two working days following the validation of payment. The risks thereafter are the responsibility of the customer from the moment the products have left the premises of Casa México.


In the event of damage during transport, a reasoned protest must be made to the carrier within three days of delivery. When receiving the package, the customer must check the contents. The customer can raise a complaint if the contents of the package do not conform to their order. Delivery times are only indicative; if these exceed 14 days from the validation of the order, the sales contract may be terminated and the customer reimbursed. 

To issue a claim with CTT please email, reclamacoes@ctt.pt

To issue a claim with GLS please fill out the form on this link, 

https://gls-group.eu/PT/pt/contacto-gls 

To issue a claim with UPS, ptcsc@ups.com

Return & Exchange Policy

If you have an issue with any of the products you purchased from our website please contact us within 3 days after receiving your order at orders@casamexicopt.shop and our Customer Care team we will be able to assist you.

Due to the nature of our business and the products we sell, items that expire sooner than

1-month from the date of purchase are not eligible for a refund. If you're not 100% satisfied with your order, you have the option to return your purchase. You must let us know 7 days after receiving your package at orders@casamexicopt.shop, please use the form on this link.

If when you receive your order you notice visible damage to the package, please notify to the courier on the spot and forward photographic evidence to orders@casamexicopt.shop of the damaged package and broken/damaged items so we can use that as evidence when reporting the issue to the courier company.

 

Depending on each case our Casa Mexico Customer Care team will review your case and contact you with a resolution within 5 working days from receiving your message, they may offer you a partial refund, full refund or replacement of your money/item based on the information you provided to us, you can also opt for store credit to be applied to your next order. We ensure you our commitment to guarantee your customer satisfaction is Casa Mexico's utmost priority.

 

If you have more questions feel free to contact our customer support team.